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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: krasi69 on July 28, 2021, 01:02:00 PM

Title: Mitel 5000 - SYS ALARM #10 EXT. OFF HOOK
Post by: krasi69 on July 28, 2021, 01:02:00 PM

Hello,
We have Mitel 5000 phone system and I receive on my admin phone the following alarm:

SYS ALARM #10
x211 OFF HOOK

The ext. 211 was connected before to a fax which we currently don't use. That is why we received this alarm.
How can I disable or deactivate the ext. 211 in our phone system ? So that we stop to receive this message.
I don't want to delete the ext. 211.

Title: Re: Mitel 5000 - SYS ALARM #10 EXT. OFF HOOK
Post by: DND ON on July 28, 2021, 05:07:50 PM

Does the alarm keep coming back when you clear it?

Title: Re: Mitel 5000 - SYS ALARM #10 EXT. OFF HOOK
Post by: zstray on July 29, 2021, 11:08:43 AM

Try typing 9850 into the admin phone.

Title: Re: Mitel 5000 - SYS ALARM #10 EXT. OFF HOOK
Post by: Tech Electronics on July 30, 2021, 11:25:50 AM

krasi69,

Pull the cross connect off of the port.

There are a few possible reasons for the problem showing up, but the easiest fix for the majority of them is just to pull the cross connect.

Then clear the alarm and see if it comes back.

If you reconnect the cross connect and it comes back then something is holding it off-hook; bad cable pairs, bad jack, bad device, etc..

Thanks,

TE