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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sunspark on July 13, 2021, 05:43:42 PM

Title: Ringtone issue
Post by: sunspark on July 13, 2021, 05:43:42 PM

is it possible to choose the ringtone according to the number of the caller?  Here the issue: on 69xx phones we can differentiate the ringtone according to internal / external calls, the problem is that the did number that I call goes into the call director IVR, choice 1 blind transfer to a ring group.  The call is therefore considered internal.  Any idea ?

Title: Re: Ringtone issue
Post by: ralph on July 14, 2021, 11:54:33 AM

There's no way to change ring tone based on the number calling.
But I'm thinking, but not sure, there may be a COS change that allows XFERED calls to be presented as external.

Ralph

Title: Re: Ringtone issue
Post by: sunspark on July 15, 2021, 05:18:29 AM

hi Ralph,

do you know which cos i have to activate? on the trunk or on the user?
for the moment a call coming from the IVR to a user is considered as an internal call transfer. and I can't distinguish whether it's an internal or external call depending on the ringtone.