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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: kmccann@op-f.org on July 08, 2021, 12:13:24 PM

Title: Transfer into a QUEUE, the IVR prompt stops once the transfer is complete
Post by: kmccann@op-f.org on July 08, 2021, 12:13:24 PM

When our front desk tries to transfer a call to our customer service queue, she hears the message fine, but when to leaves the call, the IVR message stops.  Eventually it will go to the timeout and transfer to the default queue.  What they are missing is all the other options they could be making.  If the receptionist does the transfer "very quickly" (before the IVR has a change to start the message and disconnects) then the caller hears the full message. 

For some background, I am running MiVoice Business 9.0 SP3 (9.0.3.24)  Calls come in on an AT&T PRI. I tried turning off the Speech Recognition in my test queue and it is the same. issue.   
Any ideas? 

Title: Re: Transfer into a QUEUE, the IVR prompt stops once the transfer is complete
Post by: chrismitel on July 19, 2021, 10:52:21 AM

Put a delay before the play prompt and it should resolve your issue