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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: testuser123 on June 30, 2021, 12:31:04 PM

Title: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: testuser123 on June 30, 2021, 12:31:04 PM
I am new to Office 250 and faced with some challenges with Licensing the HX Controller.

I understand a dedicated PC Win10 is needed to control the HX Controller.
MCS and Sys Admin & Diag are the tools installed. I already used MCS to enter Site and License information and it is stored but not pushed to the HX.
I need to push somehow to the HX.

I have installed 6_3_102_0-SysAd_6_3_9_102-DBP-64bit but run into trouble. The tool can connect to the HX but when I select the "Launch DB Programming" no UI GUI shows up. What could be causing this?

Title: Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: Tech Electronics on June 30, 2021, 12:41:47 PM
testuser123,

Well there are two different products you are dealing with here which are the MCS and the MiVO-250.

Quote from: testuser123 on June 30, 2021, 12:31:04 PM
I understand a dedicated PC Win10 is needed to control the HX Controller.

Not true that is for the MCS which is for adding additional services to the MiVO-250, but you can also install DB Programming on it as well.

Quote from: testuser123 on June 30, 2021, 12:31:04 PM
MCS and Sys Admin & Diag are the tools installed. I already used MCS to enter Site and License information and it is stored but not pushed to the HX.
I need to push somehow to the HX.

The problem isn't with the MCS but with the licensing on the HX Controller as it probably doesn't have a Level-2 OAI License on it.

Quote from: testuser123 on June 30, 2021, 12:31:04 PM
I have installed 6_3_102_0-SysAd_6_3_9_102-DBP-64bit but run into trouble. The tool can connect to the HX but when I select the "Launch DB Programming" no UI GUI shows up. What could be causing this?

Did you get an error in the upper portion of the SA&D software telling you anything or does nothing happen at all?

Thanks,

TE
Title: Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: testuser123 on June 30, 2021, 01:41:38 PM
I show errors on MCS but not in SA&D
Title: Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: testuser123 on June 30, 2021, 02:38:17 PM
On SA&D I did capture messages starting the web connection failed

Also TE, I noticed on the other thread that your SA&D keeps installing over previous starting from 6.2.2.13 up to 6.3.9.102
I wonder if I need to try the same or a fresh installation of 6.3.9.102 is ok which is what I have currently.
Title: Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: Tech Electronics on July 01, 2021, 08:45:07 AM
testuser123,

I just looked at the pictures you provided and I was correct in my original assumption in that you don't have your OAI Licensing for the MiVO-250 so the MCS and MiVO-250 won't communicate at all until you get OAI licensed and configured on the MiVO-250.

You will need your MiVO-250 license to have the following two OAI licenses attached to it.


Once the new license with those bits is installed or if you know you already have them then you need to turn it on.

Go to System > Sockets > System OAI Level 2: Yes

Thanks,

TE
Title: Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: testuser123 on July 01, 2021, 07:26:14 PM
Hi TE,
Appreciate your time on this one. I will need some time to sort out the license procurement with Mitel.

Thanks,
Todd
Title: Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: testuser123 on July 02, 2021, 09:02:41 AM
Is there a specific document I can reference how to procure and install the Level 2 OAI License?
Title: Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible
Post by: Tech Electronics on July 02, 2021, 10:23:44 AM
testuser123,

I am not exactly positive on what you are wanting here, but I will try to answer your question as best I can.

If you are not a Mitel VAR then you will need to work the VAR that controls the licensing for your system.

If you are a VAR then just order the license and apply it in the AMC ffor the ARID associated with your MiVO-250 and then download it and install it on the MiVO-250.

Thanks,

TE