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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: richmckevitt on June 29, 2021, 04:32:54 AM

Title: MiVB Telephone Directory and Micollab
Post by: richmckevitt on June 29, 2021, 04:32:54 AM

Hi - I am running Micollab 9.2.0.104-01 & MiVB Release level: 9.1 SP2. One thing that would be really handy is for an agent using Micollab to be able to see/search the Telephone Directory in MiVB. When doing a Micollab search it will show you other users with exts but it does not show you when searching for a name against a speedcall for example although it is in the Telephone Directory. Is there any way of setting this up

Cheers for the help as always

Rich

Title: Re: MiVB Telephone Directory and Micollab
Post by: teqwize on June 30, 2021, 10:55:56 AM

Micollab does not show entries from the MiVB directory.
If your MiCollab is connected to AD create an AD user/contact and save the user in Micollab as a contact, or create a phantom extension in micollab with the speed dial.
When I researched this I was also hoping for a better answer...

Title: Re: MiVB Telephone Directory and Micollab
Post by: richmckevitt on October 14, 2021, 07:55:58 AM

Cheers for the reply and apologies for delayed response.  Typical Mitel really where they make simple things difficult!

Title: Re: MiVB Telephone Directory and Micollab
Post by: johnp on October 14, 2021, 08:04:50 PM

You can aleays create an entry in MiCollab and with newer version assign a phantom number. In the past, I assigned other telephone. Either should provide an entry that may appear as gray, but should be dialable.