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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: edbmam on June 25, 2021, 12:22:10 PM

Title: ACD Make busy prevents calls from coming in on hunt group
Post by: edbmam on June 25, 2021, 12:22:10 PM

When a ACD agent is set to make busy, calls to a hunt group with a single line programmed on that phone are also busied out. Is this the intended behaviour? As ACD make busy should not affect hunt groups or ring groups, both of which are affected.

Title: Re: ACD Make busy prevents calls from coming in on hunt group
Post by: lundah on June 28, 2021, 08:44:49 AM

Make Busy will take a phone out of any ACD groups, hunt groups, and ring groups it's a member of. This is the intended impact of this.