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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: edbmam on June 23, 2021, 04:27:13 PM

Title: ring group DN
Post by: edbmam on June 23, 2021, 04:27:13 PM

I have a ring group with 4 members. 2 of the members are phantom which appear on acd hot desk agents keys. Calls will bypass one of these phantoms. The phone is in service, logged in.. no fwd or reroute on the phantoms.   

Title: ring group DN
Post by: griam01 on June 23, 2021, 04:44:05 PM

Check the class of service. There is a setting under Miscellaneous “Force Device Busy If Any Line In Use”.

Title: Re: ring group DN
Post by: edbmam on June 25, 2021, 08:30:40 AM

Resolved.

Thanks!!!