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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: san_typ on June 17, 2021, 07:24:57 AM

Title: Redirect to another extension when internally pressing the 0 key / Redireccionar
Post by: san_typ on June 17, 2021, 07:24:57 AM

Dear:

I have internally configured when I press the 0 key, it is redirected to the 5550 IP consoles (Call Center), but now I need when I press the 0 key to go through the speedcall the call to an extension 6001 that goes through a SIP trunk.

Please can you guide me how I can make this configuration.

Thanks in advance.

Title: Re: Redirect to another extension when internally pressing the 0 key / Redireccionar
Post by: pmhaynes on June 17, 2021, 11:30:06 AM

Not sure i follow completely

screen shot u posted shows 0 is already in use as a key on the console
if you want 0 to go somwhere else then you will need to remove it from 5550 console

or have i missunderstood?

Title: Re: Redirect to another extension when internally pressing the 0 key / Redireccionar
Post by: san_typ on June 28, 2021, 01:02:04 PM

Thanks for the help, the problem was solved.