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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: rick on May 27, 2021, 11:51:15 AM

Title: Transfer to Fax
Post by: rick on May 27, 2021, 11:51:15 AM

A customer only has 3 analogue lines coming into the system including their one fax line.
However, they hardly use the fax and want to use this as an extra incoming phone line.
They have asked if calls can come into this line and if it is a fax, can they redirect the call to the fax machine?

The fax machine will be set up as an analogue extension.  - So I am guessing I can just get the user to answer calls on the 'incoming fax line' and on the odd occasion they hear a fax tone when answering, they can just transfer the call to the fax extension.

Will that work or does anyone have a different method for the user to deal with the odd incoming fax?

Title: Re: Transfer to Fax
Post by: Tech Electronics on May 27, 2021, 12:42:09 PM

rick,

That would be a Line Sharing Device that goes before the MiVO-250.

Look at THE STICK: https://www.faxswitch.com/StickFaxSwitch.html (https://www.faxswitch.com/StickFaxSwitch.html)

Thanks,

TE

Title: Re: Transfer to Fax
Post by: acejavelin on May 27, 2021, 04:54:59 PM

Quote from: Tech Electronics on May 27, 2021, 12:42:09 PM

rick,

That would be a Line Sharing Device that goes before the MiVO-250.

Look at THE STICK: https://www.faxswitch.com/StickFaxSwitch.html (https://www.faxswitch.com/StickFaxSwitch.html)

Thanks,

TE

I would second this... THE STICK is a great device!