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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: rick on May 19, 2021, 09:25:07 AM

Title: Unanswered calls ring phone and then leave empty voicemail
Post by: rick on May 19, 2021, 09:25:07 AM

I have a Mivoice 250 with analog trunks.
When a user makes a trunk call and the call is unanswered at the other end, the phone that made the call rings when the handset is put down. Then the voicemail/message lamp lightson that phone but there is no message in the mailbox.
Anyone ever come across something like this and how do I stop it happening?
Thanks in advance!

Title: Re: Unanswered calls ring phone and then leave empty voicemail
Post by: Tech Electronics on May 19, 2021, 09:36:03 AM

rick,

It sounds as though you are not giving a positive disconnect from the POTS line and it thinks the call is still ongoing.

I would try to perform the Loop Loss and Hybrid Balance tests on all of your POTS lines and see if that fixes the problem; do each test 3 times.

If it continues I would have a Buttset on each line to see which POTS lines are having the problem and then put a positive disconnect device on those.

Thanks,

TE

Title: Re: Unanswered calls ring phone and then leave empty voicemail
Post by: rick on May 19, 2021, 09:42:08 AM

Thanks for that.
I will do the tests as you mention and see what happens!
thakns