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Mitel Forums => Mitel Software Applications => Topic started by: iolite on April 28, 2021, 11:35:09 AM

Title: MiCollab Softphone Call History Clear down
Post by: iolite on April 28, 2021, 11:35:09 AM: Good Afternoon,

We have been using MiCollab (Server Version 9.1.2.1, Client Version 9.1.203) Softphones on Windows 10 devices over VPN to allow for homeworking.
The majority of staff currently setup with the MiCollab Softphone are ACD Agents and are working fine without issues.

I have started rolling out the MiCollab Softphones to Non-ACD staff.
When I created the Template on MiCollab, I set the device type to UC Endpoint with SIP Capabilities of 1.
(SIP Capabilities 71 hasn't worked for us since MiCollab was implemented by our third part support partner)

However I have only just noticed that these softphones do not have a call history beyond the same working day (the call history clears).
I have tried using Generic SIP as an alternative for the Device type, and noticed with either of them the option for Max Call history Records within the Service Details is greyed out.

I have checked Class of Service, SIP Capabilities and I am unable to see where the settings for Call History is defined or if indeed it is something we are able to adjust.

Has anyone come across this before? any ideas how I resolve?

Thank you in advance!

Kind Regards,
Leanne
Title: Re: MiCollab Softphone Call History Clear down
Post by: sunspark on April 28, 2021, 01:40:15 PM: I have the same issue.
Title: Re: MiCollab Softphone Call History Clear down
Post by: mark.vanderheijden on April 30, 2021, 05:54:18 AM: This is a known issue in 9.1.2, solution is upgrading to MiCollab 9.2 or 9.3
Title: Re: MiCollab Softphone Call History Clear down
Post by: sunspark on April 30, 2021, 08:03:01 AM: Quote from: mark.vanderheijden on April 30, 2021, 05:54:18 AM
This is a known issue in 9.1.2, solution is upgrading to MiCollab 9.2 or 9.3

Upgrading client or server? Can't find this information in the release note, fixed issue
Title: Re: MiCollab Softphone Call History Clear down
Post by: mark.vanderheijden on May 04, 2021, 02:19:08 PM: You have to upgrade the server, I cannot recall with defect it was but I had a ticket with Mitel support and an upgrade was the solution.