Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: marx33 on April 26, 2021, 12:18:27 PM
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Hello,
I have question on the MiCC client when I monitor a ring group using Queue Now and extension state by position that has 17 members in the group. When I see the member in yellow of course logged in but not present, green system idle, red on ACD or ACD hold, blue member is ringing, but I notice if the members that are logged in and present are green and then turn blue while a call is in the group not answered I would see the status change to green but with the caller's name and number and then someone would answer.