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Mitel Forums => Mitel Software Applications => Topic started by: acloghesy on April 22, 2021, 11:01:23 AM

Title: Ignite - Can I delete an email?
Post by: acloghesy on April 22, 2021, 11:01:23 AM

Hello, We received an email from a client that he absolutely wants us to delete an email from Ignite.
But there is no option to delete this email.

I looked into the Elasticsearch, but I"m not sure if that what to change if it can be done in there.

Thanks in advance,

Title: Re: Ignite - Can I delete an email?
Post by: chrismitel on April 23, 2021, 10:56:21 AM

As of a certain version of MiCC 8 you can delete via elastic search.  Search for the email, highlight and delete it.  This is the best way, don't delete the msg file via data directory.  If you don't have the delete function confirm what version you are on.