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Mitel Forums => Mitel Software Applications => Topic started by: PhoneDaniel on April 20, 2021, 02:08:47 PM

Title: Narrow authentication window pops up in our Mitel Client
Post by: PhoneDaniel on April 20, 2021, 02:08:47 PM

Our Mitel clients are on build 214.100.1252.0. We are on a domain. When people restart their computers and log back and the Mitel client logs them in they get an "Authentication Required" window that is cut off (I've attached a picture). We can replicate this issue with older versions of the client. We can replicate this on any machine (we use Windows 10). We have uninstalled\re-installed. It has done this from day 1. The narrow window makes it difficult and doesn't look right. We opened a support ticket but they had never heard of\seen this.

Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: sunspark on April 20, 2021, 05:27:45 PM

What is the type of your graphic card?

Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: PhoneDaniel on April 20, 2021, 05:38:51 PM

All types, (NVIDIA Quadro for instance). It happens on virtual machines\laptops\desktops (Dell and IBM). We have a work around, but it still pops up every so aften.

Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: eyet60 on April 21, 2021, 08:09:35 AM

Is display scaling set to something other than 100%?

I’ve found that several Mitel programs don’t scale correctly.

Check it at Settings -> System -> Display.  If you change the setting, I recommend a reboot before relaunching the application.


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Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: PhoneDaniel on April 21, 2021, 09:35:09 AM

I am running the latest version of the Mitel client, there is a Settings....but no System or Display. I've looked for stuff like that in the client but can't find anything.

Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: eyet60 on April 21, 2021, 01:30:11 PM

Sorry, I wasn’t clear.  I’m talking about Windows display settings, not something in the app.


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Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: PhoneDaniel on April 21, 2021, 02:13:46 PM

We have tinkered with the Display settings and that has no impact. We may just need to open a ticket back up with Mitel and ask that they fix this in the next release

Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: sunspark on April 22, 2021, 06:25:40 AM

i really need the graphic card type to help you

Title: Re: Narrow authentication window pops up in our Mitel Client
Post by: PhoneDaniel on April 22, 2021, 09:57:56 AM

It isn't one type of card, it happens on all of our machines and we have several different makes\models of systems (and thus graphic cards). Mine is an NVIDIA Quadro K620M (up-to-date driver).