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Mitel Forums => Mitel Software Applications => Topic started by: borko.zanko on April 14, 2021, 04:45:50 AM

Title: Micollab - delete user
Post by: borko.zanko on April 14, 2021, 04:45:50 AM
Hi all

We are using MiCollab (9.2.0.202-01) it is connected to MX-One 6.3 SP5.

We are trying to delete old users from Micollab.
There is no delete button within users and services on Micollab admin portal.

Provisioning manager removes extensons from PBX system, but users are still in Micollab  :-\

Is it a bug within release or that action is not suppored?


Best regards

B
Title: Re: Micollab - delete user
Post by: sunspark on April 14, 2021, 06:19:02 AM
Micollab portal = for users

https://yourmicollabFQDN/server-manager
Title: Re: Micollab - delete user
Post by: borko.zanko on April 14, 2021, 06:32:06 AM
Micollab portal = for users

https://yourmicollabFQDN/server-manager

I'm using server-manager  ;)

But there is no delete user option under Applications - Users and Services.. when user is selected
Title: Re: Micollab - delete user
Post by: sunspark on April 14, 2021, 06:45:31 AM
screenshot please
Title: Re: Micollab - delete user
Post by: borko.zanko on April 14, 2021, 06:51:58 AM
Here it is  :)
Title: Re: Micollab - delete user
Post by: sunspark on April 14, 2021, 07:36:59 AM
you dont have ADD , Quick ADD and delete ./

try to resart the server
Title: Re: Micollab - delete user
Post by: borko.zanko on April 14, 2021, 09:06:26 AM
Same thing after restart :-\

Funny thing.. If i quickly click on link Users and Services,  buttons are visible for a sec while page is loading  :o

Title: Re: Micollab - delete user
Post by: sunspark on April 14, 2021, 11:41:33 AM
Same thing after restart :-\

Funny thing.. If i quickly click on link Users and Services,  buttons are visible for a sec while page is loading  :o

Maybe navigator issue? Try with ie, chrome and firefox
Title: Re: Micollab - delete user
Post by: borko.zanko on April 15, 2021, 03:17:15 AM
Tried Chrome, Firefox, Edge and on another PC  ;)

I think this is something with upgrade.
In 9.2.0.104 everything was fine. We made online upgrade to 9.2.0.202-01 via Service link - install applications.

Title: Re: Micollab - delete user
Post by: borko.zanko on April 15, 2021, 03:39:14 AM
Found a sollution on KMS

Title
Delete user from MiCollab database
Symptoms
MiCollab system integrated with MX One and due to some issue a user deleted from Provisioning Manager but not from MiCollab

Environment
Mx-One
Micollab

Resolution
Follow below procdure.

1- Access the Micollab server via SSH using the root login;
2- Run the command /usr/mas/bin/toggleAastraIntegration.sh   =>  which will enable the buttons as delete on the User and Services => Users;
3- Then you can select the users and hit the delete button;
4- Once you are done, run the same /usr/mas/bin/toggleAastraIntegration.sh   => to disable the buttons in USP.

 


TNX for help :)
Title: Re: Micollab - delete user
Post by: sunspark on April 15, 2021, 05:17:50 AM
Found a sollution on KMS

Title
Delete user from MiCollab database
Symptoms
MiCollab system integrated with MX One and due to some issue a user deleted from Provisioning Manager but not from MiCollab

Environment
Mx-One
Micollab

Resolution
Follow below procdure.

1- Access the Micollab server via SSH using the root login;
2- Run the command /usr/mas/bin/toggleAastraIntegration.sh   =>  which will enable the buttons as delete on the User and Services => Users;
3- Then you can select the users and hit the delete button;
4- Once you are done, run the same /usr/mas/bin/toggleAastraIntegration.sh   => to disable the buttons in USP.

 


TNX for help :)

well done !