Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: minshad on March 30, 2021, 03:26:04 AM

Title: upgrading V7 to V8 booting issue
Post by: minshad on March 30, 2021, 03:26:04 AM
lost connection upgrading and cant boot. later found below issue and controller not booting. does anyone know ! 

Upgrade_Manager::dataTagHandler onlineUpgrade [NO]
Initializing Backup
Initializing Software Install
Platform type is MXeIII
the vmail file version curr - 14.0.2.9
 new - 14.0.2.9

Initializing License
Initializing Restore
Upgrade_Backup is complete
ProcessState complete for Backup
Upgrade_SWInstall::setExternalAction
External action is Action=FileTransferOnAction|File3300=/inactive/sysro/3300SW_T                       OC.txt|FileRemote=C:\Program Files (x86)\Mitel\MiVoice Business Software Install                       er\Ftp\ICP3300_14.0.3.51\FTP/3300SW_TOC.txt|NumRetries=3|
ProcessState waiting for external action for Software Install


Title: Re: upgrading V7 to V8 booting issue
Post by: Dogbreath on March 30, 2021, 05:49:57 AM
Looks like it's still in the middle of the upgrade. It's probably trying to re-connect to the machine where you were running the upgrader from. I am not sure what the procedure is to resume the upgrade process from the Software Installer tool.
Actually, that log is from the SI tool rather than the console of the 3300? In which case, who knows what state the 3300 is in!

You can always do a manual install.
Title: Re: upgrading V7 to V8 booting issue
Post by: minshad on March 30, 2021, 05:52:13 AM
now unable to boot. even though software installer not working. it stay upgrade in process.
Title: Re: upgrading V7 to V8 booting issue
Post by: acejavelin on March 30, 2021, 12:48:36 PM
At this point you only have two choices... If the SI is still running, manually reboot the controller, it is going to either continue or fail. If it fails or SI is no longer running, you will most likely need to get a technician onsite and do a full manual software installation and database restore.