Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: mpprevost on March 25, 2021, 11:31:52 AM

Title: MiCollab teleworker not working
Post by: mpprevost on March 25, 2021, 11:31:52 AM

We've been trying to use soft phones with more people working from home but we're having some issues. The MGB is in DMZ mode, I have all the ports open based on the documentation but I can still only get the soft phone to work with teleworker turned off and the PC/cell phone connected to VPN. We have desk phones that have been connected via teleworker for over a year now with no issues. Mitel says its being blocked in the firewall, but I don't see anything in the logs of anything being blocked. Does anybody out there use Forinet firewalls and use the soft phones via teleworker?

Title: Re: MiCollab teleworker not working
Post by: dilkie on March 25, 2021, 01:44:01 PM

what kind of "soft phones"? generic sip or something else?

Title: Re: MiCollab teleworker not working
Post by: acejavelin on March 29, 2021, 10:17:15 PM

Do  you have the output of the Teleworker Network Analyzer? Retrieve it from the server, go offsite and run it... It is often quite enlightening at finding Teleworker issues.