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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: Charl on March 25, 2021, 06:34:44 AM

Title: Call Forwarding to external number
Post by: Charl on March 25, 2021, 06:34:44 AM

Hi, hope someone can help me.

I have a Mivoice office 400(430) system with a 5380 IP phone and I'm unable to activate the call forwarding feature to an external number.

It just shows 'not available' but I can forward calls to internal extensions.

Can anyone assist?

Title: Re: Call Forwarding to external number
Post by: bojo387 on March 29, 2021, 05:39:34 AM

Check if the user is a member or the only/last member of a User Group.

Title: Re: Call Forwarding to external number
Post by: Charl on April 08, 2021, 09:11:17 AM

Yes they are the only member in the group.

Even when I bypass the group and point all incoming calls to the user directly I have the same issue

Title: Re: Call Forwarding to external number
Post by: bojo387 on April 08, 2021, 09:28:01 AM

You mean to say you removed the user from user group and still can't forward to external?

Title: Re: Call Forwarding to external number
Post by: Charl on April 23, 2021, 04:44:37 AM

Yes then I have the same issue.

I can use the *21 function and forward calls to an internal number but not to external

Title: Re: Call Forwarding to external number
Post by: bojo387 on April 23, 2021, 05:33:43 AM

Do you know how to do a rolling trace? You might be able to find more leads from there.