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Mitel Forums => Mitel Software Applications => Topic started by: lundah on March 11, 2021, 08:11:03 PM

Title: MiCollab SIP Softphone ACD & Web Ignite - issues getting new users logged in
Post by: lundah on March 11, 2021, 08:11:03 PM

I've been having a heck of a time with a new site that has a small call center using MiCollab SIP softphones and Web Ignite for the agents. Create a new agent (IDS/AD integrated on MiCollab and MiCC-B), get their MiCollab deployed, they can log in to Ignite, but they show a status of "Unknown" and can't change their queue state.

Title: Re: MiCollab SIP Softphone ACD & Web Ignite - issues getting new users logged in
Post by: lundah on March 12, 2021, 01:14:03 PM

So to fix this one I had to switch my telephone system sync to read-only, completely delete the users with issues, and re-add them from a Telephone System Synchronization.