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Mitel Forums => Mitel Software Applications => Topic started by: bouo2492 on March 11, 2021, 01:16:20 PM

Title: MiCC IVR Transfer to external number
Post by: bouo2492 on March 11, 2021, 01:16:20 PM

Hi,

In a IVR menu, how can I transfer the caller to an external number ? Looking at the Transfer activity's destination property, I can only transfer to an extension, queue, queue group or variable.

Since I don't see my System Speed Call in the extensions tab, I tried to create an extension manually in MiCC with the same DN as my System Speed Call that leads to the external number. It works until the next synchro. MiCC will then disable my manually created extension...

Title: Re: MiCC IVR Transfer to external number
Post by: mauka on March 11, 2021, 05:28:41 PM

In the properties of the Transfer action you should be able to simply enter a number in the destination field and click on the "External Transfer" checkbox.