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Mitel Forums => Shoretel - MiVoice Connect => Topic started by: lordheetsink on March 08, 2021, 04:53:26 PM

Title: can you see active calls on Mitel Connect Director
Post by: lordheetsink on March 08, 2021, 04:53:26 PM

acquired a small business with an old ShoreTel/Mitel on-prem PRI. callers complain about dead air, no pickups.
remote workers are using soft phones (Mitel Connect app with headsets) over a VPN.
can I see who is signed in?
can I see active calls?