Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: baileysh on March 05, 2021, 02:47:42 PM

Title: Out of Service ext's still active?
Post by: baileysh on March 05, 2021, 02:47:42 PM

Hello,

Quick backstory - I am on MiVoice Business 8.0 SP1 and am working with 28 3300's across various locations. 

I am trying to locate unused extensions.   I ran an All IP Telephones export and filtered out the extensions that are marked both as Out of Service and have no registered IP address.

I am spot checking some of the extensions on the export, and some of extensions are active when I do a test call (they actually ring).    The extensions that have a voicemail box associated to them roll into voicemail, the ones that don't have voicemail just ring.   The registration status for the extensions is "unknown." 

Anyone have any ideas of what I might be missing? I'm perplexed.  I'd hate to start wiping out extensions if they really do exist.  ::)

Thanks!

Title: Re: Out of Service ext's still active?
Post by: johnp on March 07, 2021, 01:57:03 PM

You need to know the home system as well as any backup to see where they may be registered

Title: Re: Out of Service ext's still active?
Post by: ralph on March 08, 2021, 11:41:22 AM

An extension will still ring if it has key appearances on other devices.
Check the Multiline Group Assignment form to see where there may be keys programmed on other devices.

Ralph

Title: Re: Out of Service ext's still active?
Post by: Dogbreath on March 10, 2021, 06:58:28 AM

Check the "Device Connectivity - All" form as well:
http://mitelforums.com/forum/index.php?topic=13601.msg60678#msg60678