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Mitel Forums => Mitel Software Applications => Topic started by: ntnher@yahoo.com on March 01, 2021, 10:54:09 PM

Title: Created new Call Flow for mailbox, but it's not working
Post by: ntnher@yahoo.com on March 01, 2021, 10:54:09 PM
It seems that the changes I make isn't updating in the call flow. Is there a amount of time I have wait for the change to take effect?

I'm running NuPoint 17.2.0.3.01. We have a new group of users which require a general mailbox. I created the mailbox and call flow.
Option 1 go to mailbox 1059.
Option 2, blind transfer to ext. 5001.
Option 3, blind transfer to ext. 5002 ect..
When I call into the call flow and press Option 0, it takes me to the attendant and not the mailbox 1059. Option 2 does nothing, Option 3 does nothing.

What am I missing that my call flows are not taking effect? Thanks in advance!
Title: Re: Created new Call Flow for mailbox, but it's not working
Post by: ntnher@yahoo.com on March 02, 2021, 12:19:29 AM
Stupid me, after a few hours of messing around. I forgot, in mailboxes, under "class of services," in feature = "22 - Call Director".. Dhuhhhhhh
Title: Re: Created new Call Flow for mailbox, but it's not working
Post by: ntnher@yahoo.com on March 02, 2021, 10:50:09 AM
Okay I have a new problem. I got the Call Director to work, but now I no longer hear the greeting. It rings once and I get "I did not get your response in time. Please try again."

When I get that message, I know the Call Director works because if I push option 1, it takes me to the extension.
Title: Re: Created new Call Flow for mailbox, but it's not working
Post by: ntnher@yahoo.com on March 02, 2021, 11:47:02 AM
I think I need a prompt recording. Okay got it figured out. Now how do I retrieve a recorded greeting from a mailbox into a file to import into this prompt?
Title: Re: Created new Call Flow for mailbox, but it's not working
Post by: ddog511 on March 25, 2021, 09:32:47 AM
Quote from: ntnher@yahoo.com on March 02, 2021, 11:47:02 AM
I think I need a prompt recording. Okay got it figured out. Now how do I retrieve a recorded greeting from a mailbox into a file to import into this prompt?

Just curious - what did you do to get past this issue?  I am having the same problem and can't figure out how to get it to let me record the prompts when I login to the vm box.
Title: Re: Created new Call Flow for mailbox, but it's not working
Post by: ZuluAlpha on March 25, 2021, 10:19:05 AM
ddog, when you log in to the mailbox, press * to access the call director options.
Title: Re: Created new Call Flow for mailbox, but it's not working
Post by: ddog511 on March 25, 2021, 10:29:50 AM
That's what I had been doing, but when I press *, I get prompted to login to the mailbox.  Rather than hijack this thread, I'll start my own since I apparently have something not setup properly.

Thanks
Title: Re: Created new Call Flow for mailbox, but it's not working
Post by: ntnher@yahoo.com on March 25, 2021, 03:13:10 PM
hi ddog,

This is from what I know and I may be wrong. I have an dummy extension in 3300 (ext 1234) to route the call to voicemail (mailbox: 1234) in Mitel Application Suite. In the voicemail box (1234) set it to "call director". Call Director is a feature of Mitel Application Suite.