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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: hamed_vrz on March 01, 2021, 02:53:22 AM

Title: virtual number as a key system - doesn't show caller name
Post by: hamed_vrz on March 01, 2021, 02:53:22 AM

I programed a virtual number (2072) with a Name, as a key system (single line) for a 5320 mitel phone.
but when user dials via this number (2072) , called phone doesn't show name of virtual user.
Can anyone help me to resolve the problem??

Title: Re: virtual number as a key system - doesn't show caller name
Post by: sunspark on March 01, 2021, 04:13:35 AM

create the same number in : directory number

Title: Re: virtual number as a key system - doesn't show caller name
Post by: ZuluAlpha on March 01, 2021, 11:50:29 AM

Users and Devices > Telephone Directory Management > Telephone Directory is where I create names for DN's without endpoints.