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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: amy0001 on February 24, 2021, 01:42:44 PM

Title: Mitel 5340e using *69 on telephone
Post by: amy0001 on February 24, 2021, 01:42:44 PM

Hello where do this as this is a feature to block your number I am not sure as when I press button for outgoing calls i get a message after * digit ignored.

please help :-\

Title: Re: Mitel 5340e using *69 on telephone
Post by: acejavelin on February 24, 2021, 02:21:51 PM

That is a feature for your telephone company phone lines, not the Mitel system. You would need to do this with an analog trunk by having a line button, accessing the line directly, then dialing manually... Unusual for a Mitel MiVO 250 system to be setup this way.

Title: Re: Mitel 5340e using *69 on telephone
Post by: Tech Electronics on February 24, 2021, 03:56:28 PM

Amy,

If you press * after your Outgoing Access of 8 it will just hang up the call as * is the cancel feature key.

The only way to get that to work is through DB Programming Software and setting it up within the Facility Group to add that to all calls going out that Facility Group; unless you can direct access a line like Acejavelin stated earlier.

Sorry,

TE

Title: Re: Mitel 5340e using *69 on telephone
Post by: DND ON on February 24, 2021, 06:34:10 PM

I’ve used a trunk group key to get around this.

Title: Re: Mitel 5340e using *69 on telephone
Post by: Tech Electronics on February 25, 2021, 07:15:39 AM

Amy,

If you go with the Trunk Key or Trunk Group Key then make sure that your phone isn't setup for ARS Only or it will fail.

Thanks,

TE