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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: amy0001 on February 24, 2021, 10:15:46 AM

Title: Mitel 5340e blocking certain numbers
Post by: amy0001 on February 24, 2021, 10:15:46 AM

Hello,

Is it at all possible to block incoming calls from certain numbers without using any software, just by using the telephone/codes alone. I have the main telephone where all incoming calls come in and I would like to know if this is possible. :o

Title: Re: Mitel 5340e blocking certain numbers
Post by: Tech Electronics on February 24, 2021, 10:34:53 AM

Amy,

That would require you system to use the Trunk-Related Information > Call Routing Tables and change the Call Routing Key to Outside Party Number to take the Incoming Number and block the numbers you don't want to come in and allow all others.

Let's say you wanted to block 555-555-1234 and allow all other calls.

The first entry would be 5555551234 routed to Call Routing Announcement that hangs-up on the caller.

The second entry would be + that routes to what the call would originally go to; depending on the Trunk Group this could be static or another Call Routing Table using the Call Routing Key of Trunk Number.

The third entry would be E that routes to what the call would originally go to; depending on the Trunk Group this could be static or another Call Routing Table using the Call Routing Key of Trunk Number.

Thanks,

TE

Title: Re: Mitel 5340e blocking certain numbers
Post by: amy0001 on February 24, 2021, 10:49:40 AM

How do I access this part of the telephone without computer related software just the telephone alone

Quote from: Tech Electronics on February 24, 2021, 10:34:53 AM

Amy,

That would require you system to use the Trunk-Related Information > Call Routing Tables and change the Call Routing Key to Outside Party Number to take the Incoming Number and block the numbers you don't want to come in and allow all others.

Let's say you wanted to block 555-555-1234 and allow all other calls.

The first entry would be 5555551234 routed to Call Routing Announcement that hangs-up on the caller.

The second entry would be + that routes to what the call would originally go to; depending on the Trunk Group this could be static or another Call Routing Table using the Call Routing Key of Trunk Number.

The third entry would be E that routes to what the call would originally go to; depending on the Trunk Group this could be static or another Call Routing Table using the Call Routing Key of Trunk Number.

Thanks,

TE

Title: Re: Mitel 5340e blocking certain numbers
Post by: Tech Electronics on February 24, 2021, 11:23:50 AM

Amy,

You would need the DB Programming Software to do this. There is nothing you can do at your phone except to Divert the Call (Default FC: 331) or Answer and Hangup.

Thanks,

TE