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Mitel Forums => Mitel Software Applications => Topic started by: MitelCurry on February 19, 2021, 11:27:23 AM

Title: Mitel ACD MOH
Post by: MitelCurry on February 19, 2021, 11:27:23 AM

My ACD music on hold path option starts at number one, My system music on hold source ID is 0 (zero), now once a recording plays from the ACD path I have no music on hold making the caller think the call has been dropped. Anything helpful would be appreciated.

Title: Re: Mitel ACD MOH
Post by: sunspark on February 19, 2021, 12:20:55 PM

doing things in order:

if extension A calls extension B and one of the two puts the other on hold, the Moh works?

question 2: what is your workflow in acd? what type of hunt group do you use? and what are you trying to set up.

Title: Re: Mitel ACD MOH
Post by: johnp on February 19, 2021, 01:34:02 PM

My ACD music on hold path option starts at number one, what does this mean?

Title: Re: Mitel ACD MOH
Post by: lundah on February 20, 2021, 11:14:39 AM

Quote from: johnp on February 19, 2021, 01:34:02 PM

My ACD music on hold path option starts at number one, what does this mean?

Assuming he's on a MiVB, I'm assuming he's talking about the music file positions. 0 is the system MOH, but for the music files for the ACD paths, you can only pick from 1 and up. Normally I just copy the same source file to both slots in the System Audio Files Update form, problem solved.