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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jeffh@aquacal.com on February 11, 2021, 05:47:01 PM

Title: Call Flow problem
Post by: jeffh@aquacal.com on February 11, 2021, 05:47:01 PM

I'm trying to setup a call flow in Call Director in NuPoint with a blind transfer to a ring group.  The ring group is 8000.  When I setup for Blind Transfer to Specified Extension and use extension 8000 the result when pressing the assigned number is "that is an invalid selection", please try again".

If I use the Blind Transfer to Gathered Digits and punch in 8000, it transfers fine.   ???

Any ideas on what could cause Blind Transfer to Specified Extension to give that message?

Thanks, Jeff

Title: Re: Call Flow problem
Post by: sunspark on February 11, 2021, 05:57:30 PM

try to create a fake mailbox 8000 in nupoint

Title: Re: Call Flow problem
Post by: lundah on February 12, 2021, 08:53:34 AM

Try using "Alternate Transfer" instead of Blind transfer.

Title: Re: Call Flow problem
Post by: jeffh@aquacal.com on February 15, 2021, 03:04:52 PM

Thanks to both of you.  I'll give those a try.