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Mitel Forums => Mitel Software Applications => Topic started by: lrjones198 on February 11, 2021, 08:15:50 AM

Title: MiCollab Softphone Unavailable error
Post by: lrjones198 on February 11, 2021, 08:15:50 AM

I have a few users getting above in their MiCollab and not sure what is causing this. Any help to resolve is appreciated.

Title: Re: MiCollab Softphone Unavailable error
Post by: lundah on February 12, 2021, 09:02:08 AM

Could be a lot of things, need some more detail on the problem. First thing to check, though, is to make sure their softphone extension has a Teleworker profile and that the Teleworker information is present for the user's MiCollab Client Deployment profile.

Title: Re: MiCollab Softphone Unavailable error
Post by: tstreets on February 15, 2021, 01:24:45 PM

I've gotten this MiCollab softphone unavailable or not configured (after I checked the suggestions of the above poster) if I have not assigned Deployment Profile under my MiCollab user > MiCollab Client tab.  You must have a Deployment Profile assigned here.  The profile must match the deployment profile assigned under their user profile.  This has caused me many headaches.  I hope this helps.

Title: Re: MiCollab Softphone Unavailable error
Post by: lrjones198 on February 18, 2021, 10:36:47 AM

I check all of these things under deployment profile and user and the profile assigned is the same.

Title: Re: MiCollab Softphone Unavailable error
Post by: sunspark on February 18, 2021, 10:47:10 AM

what is the error message ?

Title: Re: MiCollab Softphone Unavailable error
Post by: madmanxing on March 25, 2021, 02:11:04 AM

Did you ever get this figured out?
Facing the same issue currently.