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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: daveym1972 on February 09, 2021, 02:40:40 PM

Title: Voicemail recieving error
Post by: daveym1972 on February 09, 2021, 02:40:40 PM

I have a user that gets the following error when trying to listen to her vm messages. "The cause load does not exist." This phone is also set up to blink when messages are left for the main line coming in. Not sure if that has anything to do with it. I'm sure you will need more info, please let me know what you need.

Title: Re: Voicemail recieving error
Post by: ZuluAlpha on February 09, 2021, 03:32:43 PM

Do you use integrated VM or NuPoint? Has it ever worked?

Title: Re: Voicemail recieving error
Post by: daveym1972 on February 09, 2021, 05:07:28 PM

We use NuPoint. Yes it does work if you go through the utility but not if you go through the phone.

Title: Re: Voicemail recieving error
Post by: ZuluAlpha on February 10, 2021, 02:30:33 PM

Quote from: daveym1972 on February 09, 2021, 05:07:28 PM

We use NuPoint. Yes it does work if you go through the utility but not if you go through the phone.

What utility are you using? I'm a little confused at the nature of the error too.

What type of phone are you using too?

Title: Re: Voicemail recieving error
Post by: daveym1972 on February 10, 2021, 03:05:40 PM

Using the voicemail portal that allows you to save your vm's then listen to them. Also where you can set up vm to email. Mitel    My Unified Communications. I believe it is 5330 IP Phone.

Title: Re: Voicemail recieving error
Post by: sunspark on February 11, 2021, 04:06:57 AM

try to restart nupoint server