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Mitel Forums => Mitel Software Applications => Topic started by: riv_mitel on February 04, 2021, 04:44:03 AM

Title: MICC Requeue callback timer
Post by: riv_mitel on February 04, 2021, 04:44:03 AM

Hi guys,

I hope one of you can help me out with the following:

We have a customer with MICC / IVR and callback enabled.

The issue is that when an agent requeues a callback the timer adds 30 minutes.

I completly check the default outbound subroutine but cant find the specific timer to lower this timer to for example 5 min instead of 30 min

I need this live asap hope one of you guys can help me out  :-\

Title: Re: MICC Requeue callback timer
Post by: mark.vanderheijden on February 05, 2021, 10:18:40 AM

Hi,

That is the default value, please try this solution:

1. On theMiCC server, go to [InstallDir]\CCM\Services\EnterpriseServer\.
2. Open theprairieFyre.Services.EnterpriseServer.exe.conf ig file in an editor like Notepad.
3. Go to the bottom of the <prairieFyre.Services.EnterpriseServer.Properties. Settings> section
4. Insert the following:
<setting name=\"DefaultAbandonedCallbackRequestExpiry\" serializeAs=\"String\">
<value>30</value>
</setting>
5. Change the value to the time desired. This will be the delay between an abandoned call and the initial callback attempt in minutes (the above example shows the default 30 minutes).
6. Save the file.
7. Restart the prairieFyre .NET Enterprise Server service.