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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MiSam on February 03, 2021, 07:25:37 PM

Title: Micollab doesn't notified the incoming call with Mivoice Business
Post by: MiSam on February 03, 2021, 07:25:37 PM

Hi Guys,

I have HotDesk extension 2199 assigned it to one of the 6920 phones, now I created 3 dummy lines (2701-2703) and set them as Key System on the first three buttons for ext 2199.
I set up the incoming call to ring on Huntgroup 2801 and I programmed the 3 dummy lines as a member for this Huntgroup.
I can see the incoming call ring on the 6920 phones but I can't see any notification on micollab application on my laptop?
and If I call the ext 2199 directly from another extension or from outside, I can see the notification popup on my laptop screen

Any Idea?

Reagrds,

Title: Re: Micollab doesn't notified the incoming call with Mivoice Business
Post by: sunspark on February 03, 2021, 07:35:25 PM

You need to create a second extension for your main line as uc endpoint. Then create a multidevice group

Title: Re: Micollab doesn't notified the incoming call with Mivoice Business
Post by: MiSam on February 03, 2021, 10:07:34 PM

Quote from: sunspark on February 03, 2021, 07:35:25 PM

You need to create a second extension for your main line as uc endpoint. Then create a multidevice group

Thank you for your reply, the problem I run out of the Licenses to create a new UC user
Is there any other way?

Title: Re: Micollab doesn't notified the incoming call with Mivoice Business
Post by: sunspark on February 04, 2021, 05:01:03 AM

2199 should be : multidevice (license) = deskphone
2*199  : multidevice license = sofphone


then create multidevice groupe 2199 put in 2199+ 2*199

Title: Re: Micollab doesn't notified the incoming call with Mivoice Business
Post by: MiSam on February 04, 2021, 08:51:11 AM

Quote from: sunspark on February 04, 2021, 05:01:03 AM

2199 should be : multidevice (license) = deskphone
2*199  : multidevice license = sofphone


then create multidevice groupe 2199 put in 2199+ 2*199

I already created two multidevice for the main ext 2199 and for the softphone 2*199, see image below.
My issue started when the caller dial ext 2701 or ext 2702, I didn't get a notification on my micollab, please see the second image

Title: Re: Micollab doesn't notified the incoming call with Mivoice Business
Post by: MiSam on February 04, 2021, 04:02:03 PM

Issue Solved by restarting PBX_PROXY service in MiCollab Client Service Diagnostics.