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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: khackbusch on January 29, 2021, 12:58:58 PM

Title: mivoice 250 calls disconnecting when transferred to hunt group
Post by: khackbusch on January 29, 2021, 12:58:58 PM

We are experiencing the following:

Call comes into main operator, they answer, speak to the person then transfer the call to a hunt group.  The calls rings the hunt group until someone picks up, and then call is dropped.   

The operator is using the Attendant Console software.   

The issue is intermittent.

Anyone have any thoughts?  I'm banging my head against the wall here trying to figure out what is going on.

Title: Re: mivoice 250 calls disconnecting when transferred to hunt group
Post by: acejavelin on January 29, 2021, 02:55:05 PM

What type of trunks?

Title: Re: mivoice 250 calls disconnecting when transferred to hunt group
Post by: khackbusch on January 29, 2021, 05:37:23 PM

It's a T1/PRI through AT&T

Title: Re: mivoice 250 calls disconnecting when transferred to hunt group
Post by: Tech Electronics on January 29, 2021, 06:27:56 PM

khackbusch,

What cause code are you getting on the PRI or are you not a certified technician?

Thanks,

TE

Title: Re: mivoice 250 calls disconnecting when transferred to hunt group
Post by: khackbusch on January 29, 2021, 07:26:07 PM

I am not a technician on that end, I am the Sys Admin for the company, and manage the Mitel PBX. 

Title: Re: mivoice 250 calls disconnecting when transferred to hunt group
Post by: Tech Electronics on January 29, 2021, 07:44:44 PM

khackbusch,

Well, I would get a certified technician that understands how to read ISDN Messages and Cause Codes.

They will probably see what is going on fairly quickly if the issue is with the trunking. Of course that depends on how often this occurs and whether or not it occurs while they are monitoring the PRI; you can't keep it up for long without a reset of the PRI.

Thanks,

TE