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Mitel Forums => Mitel Software Applications => Topic started by: lordheetsink on January 18, 2021, 06:38:40 PM

Title: Management Studio not seeing live call, not recording
Post by: lordheetsink on January 18, 2021, 06:38:40 PM

a supervisor asked me why one extension/user is not getting recorded.

when I tried test calls to the extension, the calls are shown in Call Activity of our Office 250 Sys Admin & Diag but not under live calls in Management Studio.

I deleted the user account and recreated it and re-assigned the extension but change.

Any suggestions?

Title: Re: Management Studio not seeing live call, not recording
Post by: lordheetsink on January 20, 2021, 02:28:16 PM

UPDATE -  mac addresses were configured incorrectly on two phones in Management Studio > Admin > Recording Manager > Ports
Extensions had MAC addresses for each other.
Correcting that resolved the issue.