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Mitel Forums => Mitel Software Applications => Topic started by: lrjones198 on December 14, 2020, 10:58:04 AM

Title: How to park and pickup parked calls using MiCollab 9.2.104
Post by: lrjones198 on December 14, 2020, 10:58:04 AM

I have FAC setup for Call Park *8 and Call Pickup *9 but unable to get this to work. Also say I get a call parked in Micollab, is there a way to see what line it is on so I can tell others they have a call on line 27 per say? When you do this on a physical phone it comes up on screen showing you what line it is on.  Any help here is much appreciated

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: sunspark on December 14, 2020, 01:09:51 PM

1- create a user "park" with extension 50*600 (example)  = device type 5020ip

2- in call handling -> call park :
 
default paging type : direct paging
default number : 50*600
call park timeout : recall the parker


3-in the COS of users :

call park timer : 600 (example)
call park-allowed to park : yes

 4- create 2 keys for users :

key 1 :  line type (call park) - button directory number : 50*600
key 2 : line type (call park-Retrieve - button directory number : 50*600


when you receive a call , press the 1st key you will see 50*600@XX

xx = the position ( 27 for example)

to Retrieve you call , press Key 2 then dial the position xx ( 27 in our example)

You have 600 seconds to retrieve your call , if not the phone will ring again.

I can't do better :-)


For Micollab : use the park and retrieve park FAC

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: lrjones198 on December 14, 2020, 01:32:46 PM

So I have this exact method setup currently except I use 3500 instead of 50*600 for Call Park Call Pickup. This works great on the physical phone. When I park a call in Micollab with FAC *8 plus 3500 the issue I run into is MiCollab does not show me line i parked on like I would see on the physical phone screen. Also I have yet been able to pick up a parked call in MiCollab. I put in FAC *9 plus 3500plus 52(line call would be on) but unable to retrieve. Any ideas here?

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: sunspark on December 15, 2020, 03:53:16 AM

Quote from: lrjones198 on December 14, 2020, 01:32:46 PM

So I have this exact method setup currently except I use 3500 instead of 50*600 for Call Park Call Pickup. This works great on the physical phone. When I park a call in Micollab with FAC *8 plus 3500 the issue I run into is MiCollab does not show me line i parked on like I would see on the physical phone screen. Also I have yet been able to pick up a parked call in MiCollab. I put in FAC *9 plus 3500plus 52(line call would be on) but unable to retrieve. Any ideas here?

check the COS of your softphone users

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: lrjones198 on December 15, 2020, 08:53:52 AM

Anything Specific I am looking for in COS?

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: sunspark on December 15, 2020, 09:26:39 AM

Quote from: lrjones198 on December 15, 2020, 08:53:52 AM

Anything Specific I am looking for in COS?

park timer
and
Call Park-Allowed To Park

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: lrjones198 on December 15, 2020, 10:27:01 AM

See attached as these are my current settings.

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: sunspark on December 15, 2020, 01:19:31 PM

maybe DTMF issue

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: lrjones198 on December 29, 2020, 11:21:56 AM

I am able to park calls but miCollab does not show me what # line it is on like it does on my physical phone. Anyway to resolve this?

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: sunspark on December 29, 2020, 11:28:34 AM

Quote from: lrjones198 on December 29, 2020, 11:21:56 AM

I am able to park calls but miCollab does not show me what # line it is on like it does on my physical phone. Anyway to resolve this?

how do u no that you are able to park ?

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: lrjones198 on December 29, 2020, 03:42:01 PM

I know I am able to park as I did this through MiCollab in office at my desk and it showed me on my physical phone what line I parked call on and played hold music like it should. I just could not figure out how to get it to show me this information in Micollab.

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: johnp on December 29, 2020, 07:09:50 PM

Don't think you will see such in MiCollab

Title: Re: How to park and pickup parked calls using MiCollab 9.2.104
Post by: lrjones198 on December 30, 2020, 10:51:29 AM

Bummer....maybe one day in a software update.