Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: RLyon on December 11, 2020, 03:25:59 PM
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Part 1: In the SMDR, I see the extension ****** which signifies a missed call, but then in the Dialed Digits I see some missed calls have "Ring....." and some have "Ring....1XXXXXXX". Are some trunks suppressing the digits and if so how do I change that? I see to change it is in System > Maintenance > SMDR, but all suppress is set to No
Part 2: When the client transfers an incoming call on a SIP Trunk to another extension, the caller ID does not follow. It just says the person who transferred the call. I do have Propagate Original Caller on Transfer enabled for all phones, and is enabled on the trunk and in the mailboxes. In the SIP Trunk I do have Propagate Original Caller ID to Yes and Do not Propagate Caller ID to P-Asserted Identity to No. Which by the Help file I believe I have correct.
Part 3: Why would a client pick up the handset of a 6940 and there is no dial tone
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RLyon,
1. I have no idea what you are referring to here.
2. This is the default Transfer operation, but after the call is answered do they have the Caller-ID then?
3. The handset they are picking up doesn't belong to their phone or they removed the handset ID from their phone.
Thanks,
TE