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Mitel Forums => Mitel Software Applications => Topic started by: lrjones198 on December 10, 2020, 12:20:03 PM

Title: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: lrjones198 on December 10, 2020, 12:20:03 PM: So when I get a call from Micollab, I can decline it and it will go to my voicemail. Now if I answer the call and I want to send this person directly to someone else's voicemail how would I do so in Micollab as I am unable to figure this out. Thanks for any help.
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: sunspark on December 10, 2020, 04:08:55 PM: Next gen or legacy?
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: johnp on December 10, 2020, 04:20:01 PM: Do you have a feature access code for voicemail? This I think would be needed for MiCollab or softphone
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: lundah on December 10, 2020, 07:02:03 PM: Quote from: johnp on December 10, 2020, 04:20:01 PM
Do you have a feature access code for voicemail? This I think would be needed for MiCollab or softphone

This one. Set the FAC for Voice Mail to **, then just transfer the call to **[DN] in MiCollab.
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: lrjones198 on December 11, 2020, 12:50:56 PM: We are using Legacy currently but I have Next Gen on my machine and prepping it before pushing out. I would like to get Softphone working on it, Send calls to voicemail, park pickup parked calls if possible, be able to change voicemail greeting within Micollab or softphone etc. etc.

I am not sure about the Feature Code. Where would I find this at? Would this be under Feature Access Codes in VMCD? If so Voice Mail does not have a code. How would I add to get this feature to work?
Thanks so much for your help here.
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: lrjones198 on December 11, 2020, 05:46:59 PM: Ok I added ** as FAC for Voice Mail. So I tried transferring current call to voicemail 9336 in this case by typing **9336 and I get "Call Failed. The Number was not recognized." Any thoughts here?
Does MiCollab possibly not like ** as the code and is wanting numbers or # or something other than *? I do however want to mention I can transfer to the voicemailbox 9336 by transfering to **9336 from a deskphone. It does not work in Micollab though.
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: johnp on December 12, 2020, 05:21:20 PM: You need to check the extension length in MiCollab icps. The client will add the leading digit when going beyond the extension digit length.
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: lrjones198 on December 14, 2020, 08:19:34 AM: Would you be able to point me in the right direction? I am not sure where icps is located in Micollab. Many Thanks!
Title: Re: Send someone currently on call with to someone else's voicemail in MiCollab
Post by: lrjones198 on December 14, 2020, 10:32:49 AM: OK....I found this and mine was set to 4. I set this to 6 to include the ** and now this works as intended. Thank you so much!