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Mitel Forums => Mitel Software Applications => Topic started by: lrjones198 on December 09, 2020, 12:51:02 PM

Title: Micollab 9.2.104 Softphone says no Configuration
Post by: lrjones198 on December 09, 2020, 12:51:02 PM

Where do I go to setup this needed configuration? MiCollab itself works great but we would like to utilize the softphone and I am not sure how or where to go to set this up. Any help is appreciated.

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: mark.vanderheijden on December 10, 2020, 04:03:35 AM

You have to configure a UC endpoint in MiCollab for the user and a Teleworker (checkbox in configuration). You have to check the deployment profile if softphone is checked and if the configuration is OK. Re-deploy the client with the softphone and it should be working.

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: lrjones198 on December 10, 2020, 08:21:03 AM

OK. I have all this setup already. Under the user in MiCollab Server then under Phones tab the Softphone has "Enable SIP Softphone for PC Client" which is unchecked. I tried to check box but it is grayed out. Any way to check this box?

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: adambpa on December 10, 2020, 10:53:20 AM

Are you using an MBG to proxy the MiCollab client traffic from outside the LAN?

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: lrjones198 on December 10, 2020, 12:17:00 PM

No as we are using MiCollab on the lan only and not outside of it.

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: adambpa on December 10, 2020, 03:27:11 PM

Ensure that your MiCollab client deployment profile has a valid resolvable server defined in the "Config download host" field.  This should be your MiCollab server.  *See attachment

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: lrjones198 on December 11, 2020, 12:44:12 PM

Okay. I set this up like you suggested. I redeployed myself but it still says no configuration for softphone in MiCollab. Do I need to do a Sync or something first?

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: johnp on December 12, 2020, 05:24:33 PM

I myself make sure there is only one deployment per user. If softphone, let the phone page setting do this and make sure under client that it is set to not deploy. I also do not have ehdu set to deploy in the client welcome setting

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: lrjones198 on December 14, 2020, 01:41:35 PM

Okay so I only have one user in deployment and also ehdu is set to "not deploy" Now on phone screen my phone shows a checkbox for "Enable SIP Softphone for MiCollab for PC client" but it is unchecked and grayed out so I am unable to check the box. Any ideas?

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: sarond on December 15, 2020, 06:01:59 AM

In MiCollab server under Users and Services in the MiCollab Client tab, what feature profile do you have set?

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: lrjones198 on December 15, 2020, 08:17:48 AM

I have "advanced" as the feature profile. I have everything but console option.

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: Biggie3300 on December 15, 2020, 05:16:46 PM

If deploying on mobile devices, especially iOS devices, must have teleworker option checked even if not using remoteley.
The deployment profile musty have the MBG username otherwise the softphone will always show no configuration.

Title: Re: Micollab 9.2.104 Softphone says no Configuration
Post by: lrjones198 on December 16, 2020, 08:46:38 AM

Yeah that was it! I did not have the username in the MBG. Once I added this I was able to import user and Softphone was available. Thanks so much for your help here.