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Mitel Forums => Mitel Software Applications => Topic started by: pmhaynes on November 26, 2020, 06:30:38 AM

Title: Useful logs to check for Micollab issues
Post by: pmhaynes on November 26, 2020, 06:30:38 AM

***Im not asking for help, just sharing some info i have found*******

When Mitel ask for feedback logs from the Micollab client i used to just send them to Mitel and not look at them myself
I thought they were full of logs i wouldnt uderstand.
They are! but some of the logs do make sense to none software design people

I wrote a blog about which logs helped me solve an issue.

https://phonesystemhelp.info/help-with-micollab-problem-report-feedback-log/ (https://phonesystemhelp.info/help-with-micollab-problem-report-feedback-log/)

If you have some more helpful info on how to read these logs them please share
Thanks
P

Title: Re: Useful logs to check for Micollab issues
Post by: sunspark on November 26, 2020, 10:37:32 AM

It's only for the legacy client until V7.3

For the next generation , you can find the same result in :

C:\Users\[user]\AppData\Roaming\Mitel Networks Corporation\MiCollab\log