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Mitel Forums => Mitel Software Applications => Topic started by: STISD on November 19, 2020, 08:31:21 PM

Title: NuPoint Voicemail to email does not work in Call Flow
Post by: STISD on November 19, 2020, 08:31:21 PM

I'm using Call flow to change the outgoing message on a holiday schedule, but I can't get voicemails left in the mailbox to go to email.

Does anyone know any special settings I may be overlooking?

Title: Re: NuPoint Voicemail to email does not work in Call Flow
Post by: bigyorkshire on November 23, 2020, 12:09:31 PM

Is the mailbox licensed correctly within NuPoint?

I've had issues on MiVBExpress/MiCollab whereby if the mailbox isn't associated with a user (doesn't have to have a phone, just a user setup in MiCollab with the mailbox associated) it doesn't actually apply the UM license for the mailbox and you won't get the VM to email working.

Title: Re: NuPoint Voicemail to email does not work in Call Flow
Post by: Bigpomaha on November 24, 2020, 05:05:22 PM

Yes it is.  I can dial into nupoint at her phone and get into the VM box.  Just can't do it from the VM key.  Even though the call coverage is correct. 

Title: Re: NuPoint Voicemail to email does not work in Call Flow
Post by: pmhaynes on November 26, 2020, 07:05:14 AM

I presume VM 2 Email is working for other users so its not a system wide issue just this user?
P

Title: Re: NuPoint Voicemail to email does not work in Call Flow
Post by: STISD on December 04, 2020, 01:14:42 PM

@bigyorkshire  It is licensed correctly

@pmhaynes  Yes, it's working for everyone else.

I've looked in COS and haven't found anything that looks like it would apply.

Title: Re: NuPoint Voicemail to email does not work in Call Flow
Post by: pmhaynes on December 18, 2020, 11:46:05 AM

Did you resolve this issue?
if you tail the qmail /current log do you see the email fail to send or do u see no attempt to send the email?

Good luck
Paul