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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bboopeep on November 17, 2020, 12:54:54 AM

Title: No SMDR Inbound records - Outbound and Internal are OK
Post by: bboopeep on November 17, 2020, 12:54:54 AM

System: MiVB with a vMBG and SIP trunks.

I have confirmed the SMDR options are set to record incoming calls in SMDR Options form, and they are set for the SIP Trunk CoS as well as the extensions.
However, the SMDR records are only showing outgoing and internal records, not inbound.

We're trying to get data specific to the inbound call volume througout the day, and this is driving me nuts.
The log isn't full, and I can confirm it updates with outbound or interal call logs, but it does nothing with inbound calls.

Any advice will be welcome.

Title: Re: No SMDR Inbound records - Outbound and Internal are OK
Post by: sarond on November 17, 2020, 01:37:50 AM

I would enable the SMDR options in all COS. There is no real reason for them to be off.

For the SMDR to peg, everything in the call flow will need to be enabled. This included if it bounces through hunt groups etc...

Title: Re: No SMDR Inbound records - Outbound and Internal are OK
Post by: rpalmer on April 12, 2021, 12:17:27 PM

Did you figure this out? I have this exact issue