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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bobha on November 10, 2020, 01:36:00 PM

Title: DID to hunt group goes to voicemail
Post by: bobha on November 10, 2020, 01:36:00 PM

Hello all,
I am hoping someone can help me with an issue I cant figure out.
so I set up a DID and the extension it goes to is a hunt group (this is for a fax Finder number)  I set it up the same way as the other ones are but when I dial the DID number it goes to voicemail.  If I am internal and dial the extension it goes to the fax like it should. 
the routing and everything obvious I can find matches how the others are setup.

Any ideas?
its on a mitel 3300...
I am a newb so please use small words...lol

Title: Re: DID to hunt group goes to voicemail
Post by: sunspark on November 10, 2020, 03:55:54 PM

What happens if u call your hunt group number

Title: Re: DID to hunt group goes to voicemail
Post by: acejavelin on November 12, 2020, 10:52:00 AM

Sounds like you have the wrong Call Reroute Always assigned to the extension.

Typically you would route your DID to a phantom extension, then Call Reroute Always to the FaxFinder hunt group, sounds like the Call Reroute Always is set to the standard VM hunt group. Guessing here... just based off of the given info.

Title: Re: DID to hunt group goes to voicemail
Post by: bobha on November 12, 2020, 11:21:29 AM

Thank you for the tips.  I believe I have everything set correctly.
I am using 10 for the reroute to the faxfinder and it set to use that.  I cant figure out how to post a pic in here to show you the setup.  but it all matches the other lines.  If I dial the extension it goes to the fax, if I use my cell phone an dial the DID it goes to the voicemail.

Title: Re: DID to hunt group goes to voicemail
Post by: bobha on November 12, 2020, 11:25:49 AM

here are the settings....