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Mitel Forums => Mitel Software Applications => Topic started by: pmhaynes on November 03, 2020, 11:09:30 AM

Title: More information with Nupoint/Micollab voicemail to email
Post by: pmhaynes on November 03, 2020, 11:09:30 AM: Had an issue i hadnt seen before with voicemail to email on the Micollab/Nupoint
Thought i would share my findings

https://phonesystemhelp.info/micollab-voicemail-to-email-fcos-options-required/ (https://phonesystemhelp.info/micollab-voicemail-to-email-fcos-options-required/)

https://phonesystemhelp.info/micollab-voicemail-to-email-not-being-sent/ (https://phonesystemhelp.info/micollab-voicemail-to-email-not-being-sent/)

https://phonesystemhelp.info/nupoint-fcos-to-get-cli-on-voicemails/ (https://phonesystemhelp.info/nupoint-fcos-to-get-cli-on-voicemails/)

https://phonesystemhelp.info/micollab-voicemail-to-email-troubleshooting/ (https://phonesystemhelp.info/micollab-voicemail-to-email-troubleshooting/)

Hope these help someone else
P
Title: Re: More information with Nupoint/Micollab voicemail to email
Post by: sunspark on November 03, 2020, 11:28:35 AM: Quote from: pmhaynes on November 03, 2020, 11:09:30 AM
Had an issue i hadnt seen before with voicemail to email on the Micollab/Nupoint
Thought i would share my findings

https://phonesystemhelp.info/micollab-voicemail-to-email-fcos-options-required/ (https://phonesystemhelp.info/micollab-voicemail-to-email-fcos-options-required/)

https://phonesystemhelp.info/micollab-voicemail-to-email-not-being-sent/ (https://phonesystemhelp.info/micollab-voicemail-to-email-not-being-sent/)

https://phonesystemhelp.info/nupoint-fcos-to-get-cli-on-voicemails/ (https://phonesystemhelp.info/nupoint-fcos-to-get-cli-on-voicemails/)

https://phonesystemhelp.info/micollab-voicemail-to-email-troubleshooting/ (https://phonesystemhelp.info/micollab-voicemail-to-email-troubleshooting/)

Hope these help someone else
P

what is the issue ?
Title: Re: More information with Nupoint/Micollab voicemail to email
Post by: pmhaynes on November 03, 2020, 08:19:59 PM: I fixed the issue. It was voicemail to email not working

This post is to share what I learnt

This time the cause was the from address setting was set to use the smtp servers user id
As we weren’t using one it stopped the emails from even trying to be sent. Nothing in qmail log
Once I change the from address setting to be ‘ let nupoint determine’ then the qmail log showed the email attempts.

Thanks for looking at the post

P
Title: Re: More information with Nupoint/Micollab voicemail to email
Post by: sunspark on November 04, 2020, 12:57:54 PM: Quote from: pmhaynes on November 03, 2020, 08:19:59 PM
I fixed the issue. It was voicemail to email not working

This post is to share what I learnt

This time the cause was the from address setting was set to use the smtp servers user id
As we weren’t using one it stopped the emails from even trying to be sent. Nothing in qmail log
Once I change the from address setting to be ‘ let nupoint determine’ then the qmail log showed the email attempts.

Thanks for looking at the post

P

this is what i suggest to another fellow : http://mitelforums.com/forum/index.php?topic=13338.0
Title: Re: More information with Nupoint/Micollab voicemail to email
Post by: pmhaynes on November 04, 2020, 03:17:44 PM: yep, thats the bit i changed to make it work. thanks
Title: Re: More information with Nupoint/Micollab voicemail to email
Post by: sunspark on November 04, 2020, 04:27:36 PM: Quote from: pmhaynes on November 04, 2020, 03:17:44 PM
yep, thats the bit i changed to make it work. thanks
Ure welcome
Title: Re: More information with Nupoint/Micollab voicemail to email
Post by: johnp on November 04, 2020, 04:42:47 PM: One thing I do know if you choose to use the MSL in Nupoint, the login user has to be user@domain.tld or it won't send. I have had to set MiCollabe to smtp to another MSL server with the whole name and password and have it use the true login, this was on port 25. The second MSL ignores the password but will take the from address.