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Mitel Forums => Mitel Software Applications => Topic started by: synthesis on November 02, 2020, 03:32:41 AM

Title: MiCollab: "Password reset failed. Your account does not have an email specified"
Post by: synthesis on November 02, 2020, 03:32:41 AM

I am running a MiCollab server that is on version 8.1.0.101 and MiCollab client is version 7.3.0.366. When selecting 'Forgot your password' from the MiCollab client and entering the login ID, I get the following message: "Password reset failed. Your account does not have an email specified". However, the login ID I entered has a Primary Email Address configured. What could be the reason MiCollab is not using the Primary Email Address? I have already configured an SMTP server under Configuration > Email settings.

Title: Re: MiCollab: "Password reset failed. Your account does not have an email specified"
Post by: mitel361 on November 03, 2020, 05:28:58 PM

Had a similar issue, perhaps the exact same - http://mitelforums.com/forum/index.php?topic=12732.msg57292#msg57292

For our fix - applied patch -  upm_ss Path for Micollab 8.1.2.8