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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: jordonj on October 30, 2020, 09:30:19 AM

Title: IP Extension Won't Ring
Post by: jordonj on October 30, 2020, 09:30:19 AM

I have a customer with an IP extension.  When it is called, whether from extension or outside line, the voicemail immediately picks up.  I have checked all flags and forwarding paths and they seem correct.  I have had him check DND and it is off.  Defaulting the station did not work.  At this point, I plan to reset the system to clear any channels that may be locked.  Even though the phone is on the same network as the system.  The only other conclusion I can draw is that it somehow is not communicating correctly with the system.  Any suggestions would be appreciated.

Title: Re: IP Extension Won't Ring
Post by: Tech Electronics on November 06, 2020, 09:18:11 AM

jordonj,

Does the user have Dynamic Extension or Phone Manager setup for their extension?

Thanks,

TE