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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: infosyst on October 27, 2020, 08:14:46 PM

Title: operator absent error when operator line "0" is forwarded
Post by: infosyst on October 27, 2020, 08:14:46 PM

Normally people on site can press "0" to reach the operator however after hours the operator line is forwarded to another department at extension 1234.
If we try and dial "0" then we get the message "operator absent" alternatively we can dial "1000" and that will get us to the operator or where the operator is
forwarding to.

What can I do to get "0" to work even if the operator is being forwarded?
Mitel 3300.

Title: Re: operator absent error when operator line "0" is forwarded
Post by: kokolino23 on October 27, 2020, 08:20:46 PM

What do you mean by "the operator"? Do you have an IP console?

Title: Re: operator absent error when operator line "0" is forwarded
Post by: kokolino23 on October 27, 2020, 08:24:50 PM

Another thing... what is 0 configured as on the phone system?
Maybe this helps:
http://mitelforums.com/forum/index.php?topic=10664.0

Title: Re: operator absent error when operator line "0" is forwarded
Post by: infosyst on November 05, 2020, 12:05:26 PM

 Our operator uses a 5540 IP console.

Title: Re: operator absent error when operator line "0" is forwarded
Post by: infosyst on November 05, 2020, 01:30:27 PM

Thanks, read the post and was able to fix the issue by setting up a speed dial.