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Mitel Forums => Mitel Software Applications => Topic started by: amdxb on October 18, 2020, 07:45:42 AM

Title: Call recording Software for MiVoice Business
Post by: amdxb on October 18, 2020, 07:45:42 AM

Is there is any third party call recording software compatible with MiVoice Business running on CX II 3300?

Title: Re: Call recording Software for MiVoice Business
Post by: acejavelin on October 18, 2020, 09:30:50 PM

Sure... Most SIP or IP Call Recording solutions support Mitel SRC via a Mitel Border Gateway. We only sell Oaisys, but I have connected several systems to customers third party systems via SRC. Recite and Sunco are a couple that come to mind... If you are looking for a native call recording outside of the Record-A-Call feature built into the phone system, that is unlikely as media is encrypted and not "anchored", meaning it flows from endpoint to endpoint directly without going through the controller in many instances. There is no single point of recording without an MBG.

Title: Re: Call recording Software for MiVoice Business
Post by: amdxb on October 19, 2020, 04:09:13 AM

Thanks very much for the information Acejavelin, I will try what you suggested

Title: Re: Call recording Software for MiVoice Business
Post by: sunspark on October 19, 2020, 02:40:09 PM

Oaisys = Mivoice call recorder ( no longer supported by Mitel)