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Mitel Forums => SIP On Mitel => Topic started by: robf on October 08, 2020, 04:25:05 PM

Title: Mitel 5610 and 5000HX controller * tone not getting sent
Post by: robf on October 08, 2020, 04:25:05 PM

Hello all.  I am working on a Mitel 5000HX and added a couple of 5610 cordless phones.  Was able to get everything registered and "working".  Issue I am having is when the user wants to access their voicemail, our system has a the 232 feature code and press the * key when the AA starts but the system never detects the * key was pressed.  The DECT base is set to RFC2833 signalling.

Any suggestions are welcomed!

Title: Re: Mitel 5610 and 5000HX controller * tone not getting sent
Post by: Markpie on November 18, 2020, 01:24:51 PM

Select the payload type value for the SIP Peer from DTMF Decoding Payload drop-down list.
The range of values is 96 - 127. The default value is 96.  This setting has to match what the dtmf payload is set for in the sip base station.  The dect 112 comes set at 112. 

Title: Re: Mitel 5610 and 5000HX controller * tone not getting sent
Post by: robf on November 18, 2020, 01:59:38 PM

Thank you for the reply.  I think part of our bigger issue is we are still running v5.1.0.33 programming.  If I am reading it correctly, looks like DTMF Payload was a new feature in v6.