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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sunspark on October 07, 2020, 03:46:25 PM

Title: Acd path + Rad
Post by: sunspark on October 07, 2020, 03:46:25 PM

Hi guys ,

i set a DID speedcall to my acd path number (inside I put a hunt group to play "we are currently closed"), I have no interflow.

what I want to do is stop the call after playing "we are currently closed.....(so in the COS of the RAD), I adapted the "Answer Plus Message Length Timer" to the time of my message.

but when i call my DID number, after "we are currently closed ..." i can hear my music on hold . In my Acd path , the MOH is set to "none"

any idea?

Title: Re: Acd path + Rad
Post by: johnp on October 07, 2020, 06:00:45 PM

I suppose the ultimate purpose might be told, but you could upload silence and assigned it to the queue as moh otherwise it appears to play the trunk default

Title: Re: Acd path + Rad
Post by: sunspark on October 07, 2020, 07:05:14 PM

The problem with this solution is that a call will never be ended unless the caller hangs up

Title: Re: Acd path + Rad
Post by: Plainside on October 08, 2020, 03:04:37 AM

How have you configured the Huntgroup?
If as a type:RAD it will reconnect them to the ACD Path and put them in que.

If you set the type:Voice it should play the message and disconnect them afterwards, if i recall correctly.

Title: Re: Acd path + Rad
Post by: sunspark on October 08, 2020, 01:02:32 PM

You can't set rad port in a voice hunt group

Title: Re: Acd path + Rad
Post by: sarond on October 09, 2020, 08:07:59 AM

You set the hunt group as RAD type.

Send the calls to it and then it will play the message and hangup when finished.

Title: Re: Acd path + Rad
Post by: sunspark on October 09, 2020, 03:21:29 PM

Quote from: sarond on October 09, 2020, 08:07:59 AM

You set the hunt group as RAD type.

Send the calls to it and then it will play the message and hangup when finished.

This os what i did but it doesn't works, i think it's a bug in the last release 9.1

Title: Re: Acd path + Rad
Post by: johnp on October 11, 2020, 02:22:30 PM

You could also interflow to blank as that should disconnect

Title: Re: Acd path + Rad
Post by: sunspark on October 12, 2020, 03:47:36 AM

Quote from: johnp on October 11, 2020, 02:22:30 PM

You could also interflow to blank as that should disconnect

even with an empty interflow I have this problem. I really think it's a bug on the last release 9.1. I'm waiting for the return of the mitel spport (open ticket)