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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Bigpomaha on October 06, 2020, 12:50:33 PM

Title: nvalid Service Level Change.
Post by: Bigpomaha on October 06, 2020, 12:50:33 PM

Trying to change a user Service Level and getting the error.   Trying to change from Full to Multi-device when i get teh error.  I have 30 Multi-device user licenses but no IP user licenses.  Is this the reason for the error? 

Title: Re: nvalid Service Level Change.
Post by: sunspark on October 06, 2020, 02:28:49 PM

you can't change it like that.

you need to create a new user .

Title: Re: nvalid Service Level Change.
Post by: Bigpomaha on October 06, 2020, 02:46:58 PM

Can i unassign the user then change it and then reassign the same user

Title: Re: nvalid Service Level Change.
Post by: sunspark on October 06, 2020, 02:54:49 PM

you have to delete the user or delete only the extension

Title: Re: nvalid Service Level Change.
Post by: Bigpomaha on October 06, 2020, 03:22:56 PM

OK  thanks for the reply!!  Appreciate it!

Title: Re: nvalid Service Level Change.
Post by: august on October 08, 2020, 08:05:36 AM

To change a user from full to multidevice, you don't need to delete the phone.

Go to the Multi-devices users group and add your phone DN.  It will change from full to muti-device